Vendornode respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access our website, use our platform, contact us, request a demo, start a trial or otherwise interact with Vendornode.
Personal information — This may include:
Account and usage information — When you use Vendornode, we may collect:
Customer Data — Depending on how you use the platform, Customer Data may include:
Some Customer Data may contain personal information if uploaded or entered by users.
We collect information when you:
We may also collect information automatically through cookies, analytics tools, logs and similar technologies.
We use information to:
Vendornode may use AI-assisted features to help users search, summarise, organise, classify or interpret asset-related data.
Where AI features are used, Customer Data may be processed to generate outputs such as summaries, search results, metadata suggestions, issue patterns or recommended actions.
AI-generated outputs should be reviewed by users before being relied upon for operational, technical, safety, compliance or commercial decisions.
We may disclose information to:
Some service providers used by Vendornode may store or process information outside Australia.
Where information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations.
We take reasonable steps to protect personal information and Customer Data from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
However, no system is completely secure. Users are responsible for maintaining strong passwords, managing access permissions and ensuring only authorised users access their account.
We retain personal information and Customer Data for as long as needed to:
When information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it.
You may request access to, correction of, or deletion of your personal information by contacting us.
We may need to verify your identity before processing your request.
In some cases, we may be required or permitted to retain certain information for legal, security, audit or operational reasons.
Vendornode may use cookies and similar technologies to operate the website and platform, remember preferences, analyse website traffic, monitor platform usage, and support security and performance.
You may be able to disable cookies through your browser settings, but some features may not function properly.
We may send you marketing communications about Vendornode, including product updates, offers, events or educational content.
You can opt out of marketing emails at any time by using the unsubscribe link or contacting us. We may still send important service-related or administrative messages.
Vendornode is intended for business and professional use. It is not intended for children.
We do not knowingly collect personal information from children.
Our website or platform may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
Where Vendornode is used by an organisation, that organisation may control access to Customer Data and user accounts.
If you are an authorised user of an organisation's Vendornode account, your organisation may be able to access, manage, monitor or delete information associated with your use of the platform.
If we become aware of a data breach that is likely to result in serious harm, we will take reasonable steps to investigate, contain and respond to the incident.
Where required by law, we will notify affected individuals and relevant authorities.
We may update this Privacy Policy from time to time. The updated version will be published on our website or made available through the platform.
Continued use of Vendornode after changes are published means you accept the updated Privacy Policy.
For privacy questions, requests or complaints, contact:
If you are not satisfied with our response, you may have the right to contact the relevant privacy authority in your jurisdiction.
Contact us at support@vendornode.com and we'll respond as soon as possible.